Q: What is the typical wait time I should expect after placing an order?
A: Each flag is made to order and will be handcrafted with the highest level of quality as our top priority. Our goal is to have a 3-4 week or less turnaround time for each order, but in case order volumes are high please allow for a 6-8 week lead time after placing your order.
Q: I have a location on the flag that I want my phrase engraved. How do I specify the location?
A: We will reach out to you via email or phone to verify spelling and location of any custom phrases.
Q: I have a specific flag idea in mind, but I don't see it listed on your website. What is the best way of inquiring about a specific flag idea or request?
A: The best method for reaching us is by emailing us at Robin@BHEDesigns.com and attaching any pictures along with the description of your idea. We will review the request and discuss it with you usually within one business day.
Q: I have a detailed insignia or logo that I would like to have engraved into the union. Can I just email the image to you prior to ordering?
A: Absolutely! We can always appreciate a good challenge. Send us an email with the image attached and we will typically respond within one business day and give you our recommendation.
Q: Are you able to engrave portraits or pictures into the flag?
A: Not at this time. We are working on some methods using Image Transfer but we arent there yet.
Q: What type of wood are your flags made from?
A: All of our flags are made from locally sourced premium pine. All of the flags are sanded to 220 grit during the finishing process.